SHAPING HUMAN BEHAVIOUR WITH DESIGN
THE SCIENCE BEHIND HOW GOOD DESIGN IMPACTS YOUR COMMUNICATIONS
Design is often talked about tangibly as something that solves a problem. Rather more elusively, what it essentially does is initiate a change in behaviour. If you have a problem, what you really have is something that needs to be changed. Design is a response to the problem, and the change it initiates can be for better or worse.
THE INFLUENCE OF BEAUTY
Aesthetics change the way we perceive, decide and react. When we experience a sense of beauty, we assign the source to be something positive. For this reason, the usability of something is often judged more favourably if it looks good. This is our emotional processing system at work – the affect system.
COMPLEMENTING THE USER SETTING
Context determines how well we can tolerate poor design. Usability matters more in stressful user contexts. Have you ever found yourself stressed out, rushing and pushing on a door, instead of realising that it says ‘pull’? In these situations, the font type is likely to be unclear or badly positioned on the door, meaning it does not work well for the task in the context of somebody rushing, anxious to get through. This is not an uncommon scenario and should have been considered in its design.
If as a user we are calm, and the design looks good (creating positive affect), we are more likely to overlook its minor user design flaws, judging it to be good. Under negative affect and with a design that is not user-friendly, we will judge it to be intolerable, even if it looks good. This is our analytical processing system at work – the cognitive system.
Both of these information processing systems function similarly within different boundaries, helping us to interpret what we encounter in our environment and judge whether it means something positive, negative or neutral for us. Each system is influenced by the other, meaning a negative emotional interpretation leads us to judge something as bad, and judging something as bad leads to a negative emotional interpretation. In reverse, positive emotional interpretation leads us to judge something as good, and judging something as good leads to positive emotional interpretation.
GOOD LOOKS AND EASE OF USE = GOOD DESIGN: THE ART OF FINDING THE BALANCE
“Design is not just what it looks like and feels like. Design is how it works too.” Steve jobs, NY Times, 2003
The relationship between aesthetics and usability is intricate enough to justify calling the process of finding the balance an art. Professionals in this industry know that user testing and evaluating behaviour patterns, using existing principles and design knowledge, and having artistic ability are as crucial as each other in achieving that balance and maximising the appeal of the end product. The key to good design practice is not to prioritise research experiments, testing, or trends, but to be informed by it all, customising the process per the goals and the users, to achieve bespoke results for every project. That’s why looking to other campaigns or design portfolios for inspiration often doesn’t work.
IDENTIFYING THE FACTORS THAT DRIVE THE DESIRED BEHAVIOUR
Consider where you want to be and where you’re at, and what it is you need design to be able to allow. Following the process below will help to do this:
- Understanding the barriers to why people aren’t engaging with the target behaviour
- Spotting the opportunities to break the barriers
- Coming up with design interventions to trigger the behaviours or create new habits
- Being consistent to cause lasting behaviour change
‘I would never try to reform man; that’s too difficult. Instead I would try to modify the environment in such a way as to get man moving in preferred directions. When we design for behaviour change, we may be more successful than if we rely on persuasion’. Designer R. Buckminster Fuller.
3. ‘Consumers open 20% of mobile apps only once’ (and android beats iOS in app engagement): http://www.cmo.com/features/articles/2014/8/12/behavior_design.html#gs.rT2I7Z8 http://info.localytics.com/blog/app-retention-improvesUncategorized